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What about your returns policy and conditions?Updated 2 months ago

Is your order not entirely what you expected? We're sorry to hear that. At Steve Madden you can easily return unworn shoes, bags, clothing or accessories. We offer a return period of 30 days, counting from the day your order was delivered.

We advise you to try on shoes on a carpeted surface until you are certain you are keeping them. Use the supplied packing slip to return your order. Is the packing slip missing? Then it can also be downloaded here.

1. Go to https://stevemadden.returnista.com/ and follow the steps to register your return. You will find your order number in the order confirmation email. Your order number always starts with STEV, followed by numbers. After you have registered your return, you will receive the return label. Please fill out the reason for return on the packing slip and attach the packing slip to your order. 

2. Carefully pack your return in the original packaging and protective paper. Don’t forget to add this packaging slip to the box. Follow the instructions of the courier/print and stick the return label on your package and take it to your local postal service. 

3. Keep your proof of postage. Return shipping costs are non-refundable. 

4. You can expect the refund within 5 business days after we have received and processed your return. All refunds will be issued to your original payment method. You will receive a confirmation per email.


The Returnista Portal will only allow the return of orders placed after April 15th. If you wish to return your order and are within the 30 days since the delivery date you may do so by using a courier of your choosing and mailing it back at the address mentioned below. Please make sure to keep your proof of return. 


Return address

Steve Madden - DSV Solutions NL

Transportweg 7

7041 KK s-Heerenberg

The Netherlands

Return conditions

  • Return your order in the original packaging (box), please make sure your return is well packed.
  • Cards, stickers or other tags may not be removed.
  • Please add the packing slip and fill out the return reason code on the return form on your packing slip.

We can only accept returns from orders made on stevemadden.eu. Any Steve Madden products purchased from other retailers must be returned where purchased.

Do you have a complaint about one of the products you received? Then we would like to ask you to contact our customer service immediately with your complaint and order number. Don't forget to add pictures. Based on your complaint and the pictures, we will try to find a suitable solution as soon as possible!

You can contact our customer service by email: [email protected]

We can't accept returns that are worn, damaged, or that doesn't comply to the conditions above.

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