Unfortunately, it can happen that something goes wrong with your order before or during shipment. You of course can't do anything about this as a customer! In that case, we would like to ask you to contact our customer service immediately with your complaint and order number. We will always ask you to send pictures of your complaint. Based on your complaint and the pictures, we will try to find a suitable solution as soon as possible! You can contact our customer service by email: [email protected].