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How can I search for a particular product?

To quickly find an article, you can enter the search term in the text field right above on our webshop. You can also use the filter options in the left column. There you can filter on category, type of shoe, size, color, price and heel height to make

Will the items in my basket be reserved for me?

No, items in your basket aren't reserved. The purchased product(s) will be taken out of stock for you when you have paid.

Can I cancel/adjust my order?

After you have placed your order, it will be processed right away and prepared for shipping as soon as possible. Therefore, our system unfortunately doesn't allow us to cancel or adjust an order once it's placed.

What forms of payment are accepted?

You can pay your order with Visa, MasterCard, PayPal, iDeal, Klarna, Shop Pay, Google Pay and Sofort. Payment options may differ per country. When choosing for credit card payments, we'll write off the amount directly from your credit card. After an

Are all prices including VAT?

Yes, we focus on private consumers, and therefore our prices are including VAT in Euros.

How do I use a discount code?

If you want to use a discount code, you can apply it when you proceed from your shopping basket to the check out. In the check out, you can see an overview of the product(s) you're going to order on the right. This contains a text box with the text '

Is the SM pass valid on your webshop?

No. SM PASS is the loyalty program that is only available to residents of the United States. It does not apply to the European Steve Madden webshops.